Overview

A unique candidate to be a part of the most preferred resort in the Aegean Coast…

BIBLOS Resort Alacati, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation…

We are looking for an “Spa Receptionist” who is dynamic, pro-active and enthusiastic.

Qualifications

• Minimum Tourism High School degree
• Minimum 3 years of experience with Wellness Luxury Hotel experience in the spa or at least in front office.
• Knowledge about spa and hotel software like fidelio, micros or similar programs.
• Working knowledge of spa services and products.
• Excellent command on both verbal and written in English.
• Mastery of Russian both verbally and in writing.
• Additional languages are beneficial.
• Excellent computer skills with Microsoft applications.
• Provide exceptional guest service to all guests.
• Ability to work on different shifts according to the needs of the operations.

Job Description

• Makes, reconfirms and verifies guest bookings.
• Checks and assists with the set up of daily operations of the spa reception according to Alatia Spa standards.
• Provides service promptly, courteously and accurately.
• Requests and collects stock and supplies in accordance with minimum stock levels.
• Studies and evaluates operations and procedures and suggests improvements to the management.
• Ensures the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.
• Removes and replaces towels and amenities in the wet areas as needed.
• Ensures retail is offered appropriately to the guests.
• Participates in the sale or upselling of retail products, ensuring the retail target is achieved.
• Handles guest complaints and records all guest comments accordingly.
• Prepares guest bills.
• Manages appointment cards or appointment schedules for the following day.
• Answers the telephone.
• May need to escort guests to and from the wet areas or as otherwise required.
• Be polite and professional in any situation where the image or reputation of the hotel is represented.

Please note that only CVs with a photo will be evaluated.

Biblos Resort Alacati provides staff house benefit for the employees from other cities.