Front Office Manager

Overview

A unique candidate to be a part of the most preferred resort in the Aegean Coast…

Biblos Resort Alaçatı, with its inspiring architecture where luxury and nature are harmoniously blended for true relaxation, continues to set the standards of refined hospitality.

We are looking for a Front Office Manager who is dynamic, proactive, and passionate about creating exceptional guest experiences.

Qualifications

• Bachelor’s Degree in Hotel Management, Hospitality, or a related field from an accredited university,
• Minimum 7 years of Front Office experience, including at least 3 years in a managerial role within a 5-star or luxury hotel,
• Excellent command of English (a second language is a strong asset),
• Proficient in Fidelio and familiar with Opera or other PMS systems,
• Strong leadership, communication, and organizational skills,
• Solid understanding of revenue management (yield management), room sales, and occupancy strategies,
• Proven experience in guest satisfaction, complaint resolution, and crisis management,
• Skilled in financial reporting, budgeting, and cost control,
• Demonstrated ability to train, motivate, and develop teams to achieve high performance,
• Deep understanding of luxury hospitality standards and guest expectations,
• Professional appearance and demeanor consistent with Biblos brand standards.

Job Description

• Oversee and manage all Front Office operations in line with hotel standards and service excellence,
• Lead and inspire the Front Office team to deliver exceptional and personalized guest experiences,
• Ensure effective communication and cooperation with all departments to provide a seamless guest journey,
• Supervise daily operations, including check-in, check-out, reservations, and guest relations,
• Monitor and control financial transactions, revenue reports, and daily performance metrics,
• Analyze guest feedback and take proactive actions to enhance service quality,
• Set departmental goals, conduct KPI reviews, and ensure performance targets are met,
• Ensure all Standard Operating Procedures (SOPs) are implemented and maintained,
• Personally oversee VIP and special guest experiences, ensuring every detail is handled with care,
• Take an active role in emergency, security, and crisis management processes,

Biblos Resort Alacati provides staff house benefit for the employees from other cities.