Overview

A unique candidate to be a part of the most preferred resort in the Aegean Coast…

BIBLOS Resort Alacati, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation…

We are looking for an “Front Office Supervisor” who is dynamic, pro-active and enthusiastic.

Qualifications

• Relevant degree or Diploma from an accredited university in Hotel Management, Hospitality, or related major
• 5 or more years’ experience in Front Office, Guest Relations or related professional area. (Preferably in a 5-star hotel.)
• Excellent command of English (Preferably, ability to communicate in a second language)
• Excellent supervisory skills, inter-personal and communication skills.
• Must be able to perform all front office functions.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Ability to handle cash and credit transactions.
• Ability to enforce all company rules and procedures.

Job Description

• Supervise Front Desk operations during your assigned shift to a consistently high standard,
• Monitor the staff’s interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel,
• Ensure that all personnel are kept well informed of department objectives and policies,
• Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day’s business,
• Attend to Guests’ enquiries, requests, complaints and compliments,
• Access all function of computer system according to established procedures and standards,
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction,
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience,
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform.

Biblos Resort Alacati provides staff house benefit for the employees from other cities.