Overview

A unique candidate to be a part of the most preferred resort in the Aegean Coast…

BIBLOS Resort Alacati, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation…

We are looking for an “Guest Experience Agent” who is dynamic, pro-active and enthusiastic.

Qualifications

• At least bachelor’s degree in Hotel and Tourism Management Hospitality, Business Administration or other related areas
• At least 2 years’ experience in the guest services, front desk, or related professional areas
• Ability to focus and handle multiple tasks at the same time
• Ability to use time efficiently, to prioritize and organize work
• Ability to work well under pressure and constant change, making quick and appropriate decisions
• Ability to work cohesively with other departments and other team members
• Ability to work in shifts, flexible hours, including weekends, holidays and evenings
• Excellent command of English (written & verbal); any other language is advantageous

Job Description

• Responsible for developing and maintaining the acknowledgment of all guests (also include: VIP, repeat and special occasion).
• Ensure all departments are aware of all guests’ needs prior to arrival that will lead to a unique, memorable and personal stay.
• Creating loyal and satisfied guests.
• Responsible for teaching and continuously energizing the Guest Experience process throughout the hotel.
• Responsible for the safety, security and well-being of hotel guests and associates.
• Responds to and handles guest problems and complaints.
• Manages all day-to-day operations; Understands associate positions well enough to perform duties in associates’ absence.
• Provides immediate assistance to guests as requested.
• Empowers associates to provide excellent customer service.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Provides services that are above and beyond for guest satisfaction and retention.
• Improves service by communicating and assessing individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

 Please note that only CVs with a photo will be evaluated.

Biblos Resort Alacati provides staff house benefit for the employees from other cities.